Shipping & Delivery
At Elahi, we are committed to delivering your orders safely, promptly, and with full transparency. This policy explains how we handle shipping, delivery timelines, charges, tracking, and more, so you always know what to expect.
Free Shipping
We offer FREE shipping on all orders above Rs. 5,000 across Pakistan.
For orders below Rs. 5,000, a flat shipping fee of Rs. 150 will be applied at checkout.
Shipping Locations
We currently deliver to all cities and regions within Pakistan. At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 24 hours after being placed. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, it will be dispatched through our logistics partner, PostEx.
Delivery Timeframe
Our standard delivery time is 2–4 business days from the date of dispatch. Delivery times may vary slightly depending on your location and any unforeseen delays with the courier service.
Please note:
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Remote or rural areas may take slightly longer.
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During peak sale periods or public holidays, dispatches may take an additional 1–2 business days.
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Delivery may also be delayed due to circumstances beyond our control, including but not limited to heavy rainfall, monsoon weather, floods, road closures, protests, strikes, public demonstrations, government restrictions, courier operational disruptions, or other natural and unforeseen events. While we always strive to dispatch orders on time, we appreciate your patience and understanding in such situations.
Order Confirmation & Tracking
Once you place an order, you will receive an order confirmation via email or SMS.
After your order has been shipped, we will send you a shipment notification containing your tracking number and a link to track your parcel.
If you do not receive this information within 48 hours of placing your order, please contact us immediately.
Missed Deliveries & Reattempts
Our courier will attempt delivery to the address you provided. If the courier is unable to deliver your order, they may reattempt delivery once or twice or contact you to reschedule.
If delivery repeatedly fails due to an incorrect address, unavailable recipient, or no response, the parcel will be returned to us.
Address Accuracy
Please ensure your shipping address and phone number are entered correctly at checkout. We cannot be held responsible for delayed or failed deliveries resulting from incomplete or incorrect address details.
Changes After Placing an Order
If you need to update your delivery address or contact information after placing your order, please contact us immediately. Changes can only be made if your order has not yet been shipped.
Customer Support
If you have any questions about your order, shipment status, or experience any delivery-related issues, our support team is here to help.
Email: support@elahiofficial.com
WhatsApp: +92 323 6685200