Return & Exchange

Worry-Free Exchange Policy:

At Elahi, your comfort and satisfaction are at the heart of everything we do. We believe every piece you wear should feel just right. If something isn’t perfect, our easy exchange and return process is here to help. You can also reach out to our friendly customer care team—consider them your style concierge, ready to guide you every step of the way.

Exchange Eligibility:

Any article purchased online can be exchanged within 30 days of delivery, provided the item is unused, unwashed, with all tags intact, and in its original packaging. The original invoice or order confirmation email must be shared as proof of purchase. We’re human too—In case of an incorrect size, wrong item, or damaged product, you’ll be required to provide clear evidence such as images or videos, when making your request.

Return Policy:

We accept returns if you are not satisfied with your purchase, or in case the item received is incorrect or damaged. To be eligible, the return request must be made within 14 days of delivery, and the item must be unused, with all original tags intact. Proof of purchase—such as an invoice or order confirmation—is required. Once we receive and verify the item, a store credit voucher of equal value will be issued for use at elahiofficial.com only, or it will be refunded at your request.

Online Exchange and Return Process:

For a hassle-free experience, feel free to reach out to our customer support team between 10 AM and 6 PM, Monday to Saturday, at: support@elahiofficial.com or WhatsApp: +923236685200

 

If your request meets the conditions above, please allow 3–5 working days for the process to be completed. Returns and exchanges within Pakistan must be sent back to the address provided by Elahi at the customer’s expense.